General Questions

Help Center General Questions


Trust between sellers and buyers is critical for the success of a marketplace like Trust My Pet Sitter. One way to build trust between our users is to allow them to rate and comment each other after a transaction. This is how trust is built within our Trust My Pet Sitter Community.

How do reviews work?

After a transaction is completed, both parties can review each other. A review consists of:

  • positive or negative rating (thumbs up or down)
  • A free-form text comment

Can users skip the feedback process?

Yes, users can choose not to review the other party. However, they can't refuse a review from the other party after a completed transaction.

Pet Service Reviews

Our Pet Services marketplace is currently built as a customer contact portal, therefore only registered premium members of Trust My Pet Sitter can leave reviews for Services.