Trust between sellers and buyers is critical for the success of a marketplace like Trust My Pet Sitter. One way to build trust between our users is to allow them to rate and comment each other after a transaction. This is how trust is built within our Trust My Pet Sitter Community.
How do reviews work?
After a transaction is completed, both parties can review each other. A review consists of:
- positive or negative rating (thumbs up or down)
- A free-form text comment
Can users skip the feedback process?
Yes, users can choose not to review the other party. However, they can't refuse a review from the other party after a completed transaction.
Pet Service Reviews
Our Pet Services marketplace is currently built as a customer contact portal, therefore only registered premium members of Trust My Pet Sitter can leave reviews for Services.